Exchanges and returns

Our 30-day Warranty

Our 30-day Warranty Policy ensures complete satisfaction. If you have received your order and you are not completely satisfied, we will take back the product and refund you 100%.

Note however that the transportation will be the responsibility of the customer but that we offer a flat rate of $ 150, regardless of the pick-up location * and regardless of the number of items.

Returns

The merchandise must be “as new” for the return to be accepted. Items with scratches, stains or any other damage can not be returned. Once the merchandise affront of received at our workshop, we will inspect it within 72 hours to ensure that it is in new condition and proceed with the refund..

* Provided that the address was eligible for free delivery when ordering.

Guarantee

Highest quality standards

Our products are made with the highest quality standards, we offer you a 2 year warranty on all manufacturing defects.

By default of manufacture we mean the following situations (but not limited to):

o Collage peeling off
o Rusting steel
o Wooden tray that seeks to round off

Our warranties do not apply to products sold in liquidation that are final sales.

Price policy

Q: Are online items and in-store items offered at the same price?

A: We make every effort to ensure that the prices displayed on the site are identical to the prices in store. Due to market and competitive pressures, prices and availability of items may change without notice. In the event of a typographical or visual error that could have crept into the electronic catalog, we reserve the right to make any necessary corrections

Q: Are delivery charges and taxes included in the price?

A: All prices of items displayed on the site are in Canadian dollars and, unless otherwise stated, do not include delivery charges or applicable taxes (GST, QST, PST or HST).

Delivery

Delivery Policy

We are able to deliver to your home all products sold by BAM WOOD. We serve the province of Quebec and all of Canada. For all orders outside Canada, please contact VP Customer Service by email at info@bamwood or by phone at 514-538-7005.

3 simple steps!

1- Order your products at www.bamwood.ca or by phone at 514-538-7005
2- Pay securely your purchase.
3- Receive your order quickly. BAM WOOD will offer you the most economical and efficient solution to deliver your delivery.

Coverage: Canada
Delivery time: 3 to 15 working days

Restrictions

Package restrictions:
Maximum length: 8 feet
Maximum circumference: 3 meters (118 inches)
Length + (Height x 2) + (Width x 2) <3 meters
Maximum weight: 50 kg

Shipping costs

Shipping costs vary by distance, order amount, weight and size.

Remote regions

We strive to deliver everywhere in Canada. However, home delivery of oversized items in some remote areas (including communities served by the air omnibus service) is not always possible or may result in higher delivery charges.

Orders over 66 lbs (30 kg) and longer than 78 “(200 cm) can not be delivered by Canada Post, but may be delivered by carrier.

In such cases, one of our representatives will contact you to discuss the best way to send you your order.

Delivery by our trucks

Coverage: We serve mainly the Greater Montreal Metropolitan Area. In addition, we can deliver throughout the province of Quebec and the Ottawa region.

Delivery time: 1 to 7 days (Montreal Region)

Deliverables: Wood, Panels, Furniture, Hardware, etc.

Procedure: After placing your order, our customer service will contact you to schedule the delivery date of your order and to confirm the applicable delivery charges. You can also pick yourself in the store and avoid delivery costs.

Delivery charges for shipments by our trucks

The chart below gives you an overview of the costs of delivering the materials, depending on the destination. This is an estimate only. The final price will be confirmed when calling our customer service.

Montreal: $70-75

South Shore, North Shore: $75- $100

Order

Q: How can I order over the Internet?

A: You can shop on BAMWOOD.ca using the different headings (furniture, beams, wall coverings, etc …). Choose the items that interest you and add them to your cart by clicking on “Add to cart”. If you have finished your shopping, click on “Order” to begin the purchase process. You will then have to create an account or login if you already have an existing account. Then it will only be necessary to provide your address, your payment information, validate everything and order!

Q: Will you know if any of the items I ordered are not available?

A: If an item is no longer available at the time of shipment of your order, you will be contacted by email.

Q: How can I track my order?

A: To track your order, you must contact our shipping service by email in the contact us section or by phone at 514-538-7005 We will follow up for you and we will send you the results of your order search by email or phone depending on the means you use to make the request.

Q: Can I buy an item online and have it delivered to an address other than mine?

A: Yes. If you order an item online, you can have it delivered directly to another address as long as it is in Canada. Enter the desired address under Delivery address. This option is an ideal choice for your gifts!

Payment methods

Q: How can I pay for my order?

A: Orders are payable by Visa or MasterCard credit card at the time of order. (You can use a debit card like Interac at the BAM WOOD shop, but not on the website.)

Q: Can I pay for one purchase with several different credit cards?

A: We only accept one credit card per purchase.

Q: How are taxes calculated?

• The federal sales tax (GST) of 5%.
Provincial Sales Tax (QST) of 9.975% for residents of Quebec. *
The Harmonized Sales Tax (HST) of 13% applies for Ontario, New Brunswick and Newfoundland and Labrador.
The Harmonized Sales Tax (HST) of 14% applies for Prince Edward Island.
The Harmonized Sales Tax (HST) of 15% applies for Nova Scotia.

There is no provincial sales tax for Alberta, Nunavut, the Northwest Territories and the Yukon.
* There is no provincial tax on books in Quebec, Ontario, Manitoba and British Columbia. The only applicable tax will be the 5% federal sales tax (GST).
When you place an order that will be delivered to another province, the sales tax applied to your order is that of the province of destination. If however your order is shipped to New Brunswick, you will be charged 13% for the Harmonized Sales Tax (HST)

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